Novara Care
Cared for, for a lifetime.
Every Novara piece comes with care that does not run out. The prongs that hold your diamond, the polish that keeps it bright and the size that keeps it on your hand are looked after for as long as you own it — no sign-up, your order is your activation.
Four promises with every piece
Lifetime warranty
Prongs checked and tightened, polishing and resizing — looked after for good.
30-day returns
Not right? Return it within 30 days of delivery, no questions asked.
Insured shipping, both ways
Complimentary, insured, signature-required and discreetly packed.
Certified diamonds
Every diamond over 0.30 ct ships with its independent IGI report.
From the first message to the finished repair
Tell us
Email or call with your order number, a short description and a photo or two.
Send it in
We confirm what is needed and send instructions to get your piece to us safely.
We look after it
Our jewellers inspect, tighten, polish or resize — and keep you updated along the way.
Back to you
Your piece comes home insured, cleaned and ready to wear.
Good to know
Do I need to register my piece?
No. Care starts with your order — keep your order number and we will find everything else.
Can my ring be resized?
Resizing is part of our lifetime care for designs that can be resized. Not sure of the size when you order? Choose "I don't know my ring size" and we will size it with you after delivery.
How often should I have my ring checked?
Once a year is a good habit, and any time a stone feels loose or catches on clothing — stop wearing it and contact us.
Is this the same as insurance?
No. Care keeps your piece in good repair; it does not replace a piece that is lost or stolen. For that, we recommend insuring your jewellery separately.
Something not quite right?
Write to support@novaradiamonds.com or call +1 (646) 373-4052 — a real person replies within one working day.
